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Bad romance: internet dating complaints. Choosing the perfect relationship website is as difficult as trying to find love it self.

FTC documents tell of broken claims, broken hearts

Choosing the dating that is perfect is as hard as looking for love it self. They differ so significantly in proportions, function, character, and cost so it’s difficult to understand that will be the correct one for your needs.

Nonetheless, complaints filed against OKCupid,, and eHarmony because of the search should be made by the Federal Trade Commission for the one real, er, dating internet site a small easier.

MuckRock’s request into the FTC yielded 2056 complaints about Match since 2005, 301 complaints about eHarmony since 2007, and seven complaints about OKCupid since 2008. The FTC have not confirmed all the complaints.

About 50 % of most claims include allegations of just just just what the FTC calls “romance frauds,” in which online con artists swindled hundreds or 1000s of dollars from naive lonelyhearts. In some instances, scammers delivered plants or even good fresh fruit container as an indication of affection before seeking assistance investing in a trip towards the united states of america or a family that is cancer-stricken medical bills. Nonetheless, one hustler, possibly recalling the old adage that “the solution to a man’s heart is through their stomach,” delivered one client “wings from Papa Johns,” in accordance with one grievance. All of the love scammers had been apparently from Nigeria.

Some alleged victims of love frauds criticized the dating internet sites for doing little to weed away con artists or neglecting to shut straight down their records when they are reported into the business. One consumer published, “I contacted eHarmony to allow them understand [of a scammer], received a remedy asking for information so when we replied with all the current details, they [g]ave an automatic response that they’re perhaps not using any longer inquiries.

Every one of the sites also received complaints about users’ pictures being employed in undesirable methods, either because of the business or by other users. One eHarmony consumer stated, “I discontinued my eHarmony membership about one 12 months ago. eHarmony is continuing to utilize my pictures and information that is personal continuing to deliver it to present [and] potential people over over over repeatedly, whom then attempt to contact me personally via their site.

An OKCupid user stated that a malicious correspondent “admits to gathering other user’s [sic] photos and degrading them by drawing profanity in it and posting the altered photo’s in the [blog] for several to see and abuse.

Users of all of the three web web web sites additionally grumbled about bad customer support, citing trouble finding an unknown number for a real time agent and problem emails being answered by an application page or otherwise not at all.


Associated with the three dating sites, eHarmony gets the steepest prices, with a membership that is monthly at about $60 every month. Clients filing complaints because of the FTC cost the formula-driven matchmaking web site with using some innovative techniques to carry on raking in those charges, along with boosting earnings through less-than-trustworthy means.

Users seemed especially unhappy with eHarmony’s payment techniques. numerous previous clients reported to your FTC which they had been signed up for automated renewal without their knowledge and against their desires, and that eHarmony refused to issue a reimbursement or would just therefore for a partial quantity once they disputed the costs. One alleged, “There was no real way i could alter the ‘automatic’ renewal, including my make an effort to eliminate my charge card number from ‘my records.

One member that is former up the emotions of numerous other people by composing, “eHarmony is straightforward to participate, but nearly impossible to have without any. … They lure people in (while they did me personally aided by the free offer), then a solution falls down to absolutely nothing. And it’s also very difficult, or even impossible, to obtain eHarmony to end billing you them you intend to discontinue solution. once you have told”

Even with canceling their reports, previous eHarmony clients had been dogged by spam through the business. One complainant composed, “I have actually tried for 4+years to obtain them to go out of me personally alone and unsubscribed at the very least 50 times. … It is painful to be harassed.”

Maybe more egregiously, some complaints accuse eHarmony of offering users that are former email details to many other dating-review/ businesses. One ex-customer composed, “I opted away from all communications utilizing the ongoing business and experienced the entire process of deleting my account. A couple of months later on, we started getting SPAM email messages off their organizations, that have been being provided for the email that is unique we utilized to join up for eHarmony. It appears I cancelled that they sold, shared or somehow released my personal contact information when. (we will have nearly 100 email messages off their businesses that have been provided for this excellent target). … There’s no information that is unsubscribe the email messages as well as a ‘do not reply for this address’ statement at the end associated with the e-mail.”

Clients of Match, whom spend the organization $35 every month, notified the FTC of comparable hurdles to canceling their payments that are automated getting refunds, along with of issues with solicitation inundation after shutting their records.

A few complainants additionally stated that their charge cards had been charged by and even though that they had never ever enrolled in the website’s services. One penned,“This ongoing business,, of that I never have also logged onto before, charged my debit card 52.10. We do not discover how they got my information.


The site is free to most users despite being the most popular online dating website, with 3.5 million active users as of September 2010 according to company figures, OKCupid received very few complaints – probably because, unlike eHarmony and Avid daters hit usually by Cupid’s bow can go for reasonably limited account with additional choices, an element available since 2009, but no complaints were received about its billing practices august.

Some users used the agency’s complaint system as a forum in which to vent about their romantic frustrations while the FTC documents contain plenty of legitimate grievances. One eHarmony individual published, “Out of several thousand lesbians throughout the united states of america nobody sent me a hey or wonk [sic]. I’d like my cash refunded.”A more soul that is altruistic on the behalf of their townspeople, saying, “I have always been constantly frustrated to get marketed on yahoo, ‘,’ showing photos of stunning young women whom are advertised to call home within my little city. They just do not, and while i will be maybe not vunerable to such shoddy company methods, we worry that lots of of my lonely next-door neighbors are. Please ask ‘’ to specify why these models aren’t really residents of Cabot Arkansas.

See the records that are okCupid below, or regarding the demand web web web web page: