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When you yourself have purchased an innovative new card as a result of your previous card being lost or taken, you will need a brand new PIN quantity

A duplicate of the present picture recognition. This is your motorist licence, passport, photo card, delivery card or nationwide identification card (any extra cardholders may also want to provide photo identification)

So we can arrange a transfer as soon as your card is activated if you require a balance transfer we will need your latest credit card statement. It is possible to use through online Banking if you’re currently a subscribed online banking user. It is possible to apply by getting a form. When the kind is complete, it is possible to control it in at your nearest branch, or publish it to.making yes the account from where debits should be made (the nominated account) is in a position to accept direct debits.ensuring cleared funds can be purchased in the nominated account on the times by which the debits happen Your account details along with other information that is personal you offer to us should be held confidential in accordance with the Privacy Act.

How do you cancel A direct debit?

Direct debits prepared utilizing a BSB and Account quantity are terminated at any moment by phoning us OR by finishing a debit that is direct Request and forwarding it to our Payment Processing Department . They may be able additionally be terminated by calling the debitor straight.

A direct debit prepared utilizing a Visa debit or charge card are terminated by calling us by giving us a protected mail within Web Banking or by going to any branch. The termination for this sort of direct debit will demand a card that is new PIN become bought for you.

My card will be declined, but there was surely cash during my account

We’re going to have to try looking in for this for your needs and certainly will require you to offer information about the deals including the quantity when the deals had been tried. You are able to during our Contact Centre hours of procedure (Monday to Friday 8.00am 5.30pm and Saturday 8.00am 1.00pm) and a staff that is friendly should be able to help you. Instead you’ll deliver better Bank a safe mail from within online Banking, Cellphone Banking or our App, supplying the information expected to investigate the declined transactions.

I discovered my lost card

You had previously reported as lost, firstly that’s great luck if you’ve found a card which! When it comes to the next actions, it is as simple as permitting us understand via your way of option that the card has returned in safe armsyou can simply log back into the app and unlock the card and continue to use it.If you have used our Mobile App to lock your card. Us a report it found if you have reported the card lost via another method (over the phone, in branch or via secure mail within online banking) simply give

You may have to wait until your new card arrives in order to continue making EFTPOS and ATM transactions if you’ve already ordered a new card after reporting one lost. Could I utilize my current PIN to my brand brand new card? You will require a new PIN number if you have ordered a new card due to your previous card being lost or stolen. When you yourself have gotten an alternative card as a result of your past card being damaged or expiring, you can easily continue using your current PIN number.

I’d like to verify that my re re re payment happens to be prepared

If you wish to make sure your re re payment happens to be prepared, this can be done in a true wide range of methods. Firstly, you can easily deliver better Bank a secure mail from within Web Banking, Cellphone Banking or our App, asking for verification associated with the re re payment. In your e-mail please are the payment date and quantity. We’ll answer via protected mail when these noticeable modifications have now been made. Instead, you can easily during our Contact Centre hours of procedure procedure (Monday to Friday 8.00am 5.30pm and Saturday 8.00am 1.00pm) and a staff that is friendly can assist you.