94 вЂў Average
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Write an evaluation
Purchase placed on 8th Dec rather than gotten. Forward and backward in e-mails currently and last 2 responses have already been that i must directly contact Hermes. I actually do never as there is the distribution agreement with Hermes, perhaps perhaps maybe not me personally. We head to Hermes and I am told by them to get back to the suppler. Completely fed up of going round in sectors with no assistance or obligation.
Have ordered a times that are few right here before without any problems after all but 1 onetime there is certainly a challenge these are typically very swift to palm down and will not assist.
Secure to state wont be recommending or shopping right right here once again once they really do decent services and products, therefore is just a pity. Away from pocket with no care worldwide.
lacking 1 product the client serviceвЂ¦
Lacking 1 product the client service handle it well service that is great item.
Ordered the lip gloss set for myвЂ¦
Ordered the lip gloss set for a code to my daughters Christmas so only paid for distribution she really loves them so now I made a decision to purchase my self the hyaluronic trio set for myself ideally delivery may be because smooth as last purchase
bad customer care
Bad customer support. I’ve three sales which have been ‘pending’ on the web web site (one of these for months) and I also haven’t received such a thing. We have tried calling (no response or can not make it through) and emailing and making use of the internet site contact page but no reply.It’s not a crazy amount of cash but that is no reason just for ignoring me personally. Will need to head to claims that are small at this price. Avoid.
Up-date. See answer from Cougar but We have not gotten any messages or information from their website as guaranteed? Could you please advise in which the replies with information are? And I also have now been messaging you for considerably longer than on the weekend! One of several outstanding requests is from just last year!
Good morning JoI wish you’re well? We many thanks for the feedback.
Having investigated this I could see you have got messaged throughout the timeframe from the week-end, by which our company is closed this could be why you’ve got had no response right back from us.I’m able to see our consumer care team went back into you today with updates on your entire instructions & supplied monitoring information.
I will be a lot more than happy to help you with any further enquiries you might have, nonetheless please be aware of y our performing hours in future.
Kindest regards, stay safe,
Bought my 14 12 months old child the 8вЂ¦
Bought my 14 12 months old child the 8 piece mineral beginner kit and shes possessed a bad hypersensitive reaction to it. Her face continues to be sore and itchy a week later on, she’s got gorgeous skin though it could be just a little sensitive and painful from time to time. Shes been on antihistamines for just two times now
We ordered a gift that is few. Hermes dumped my parcel outside despite someone coming to house to just accept it. The parcel got soaked through the rainfall so several of the merchandise got damaged. a container of locks oil we ordered had been entirely empty. The container was not oily so that it did not spill. Cougar just delivered me personally a clear container. I examined the others of my services and products in order to make certain none had been empty and discovered some of the 50ml creams had been half empty. Cougar don’t seal their products or services and so I defintely won’t be astonished when they deliver utilized services and products. Their package is rubbish. I will not suggest buying from their website. Additionally their costs are absurd. Uncertain how they are able to offer one thing for more than ВЈ50 and then drop the purchase price to ВЈ5. We emailed the business and additionally they thought to get back the merchandise for a refund nevertheless they additionally stated they do not have return label which means that We’ll need to pay postage and make use of my personal package because the initial package was damaged. Does not appear reasonable that i must spend to go back a clear item they sent me personally and in addition damaged products ( i did so deliver them photographic evidence). Any reliable company would provide a reimbursement right away or at offer return postage that is least when they want this product right straight back. Used to do decide to try certainly one of their face masks that originally costs ВЈ30 but i acquired available for sale for ВЈ3. We was not impressed after all. It don’t do just about anything. Overall, I do not recommend- rubbish services and products, rubbish package, absurd costs and customer service that is awful